Shipping Policy

All orders will be produced within 3-7 days after the order date, and then we will ship them through the way you chose. Custom products need the process of smelting, processing and manually engraving, so it takes time. We will keep updating the information to your email throughout the process.

Dear Friends,
Your order will be shipped to the specified address according to the shipping method selected during checkout。

    Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions.

    All Benecharm products are personalized. Some items have longer production days than others. These details can be found on the product pages and throughout the checkout process.

    ADDRESS INFORMATION:
    Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. 
    If your shipping address is different from your billing address, please specify this during checkout.


    SHIPPING NOTIFICATION:
    When your order has been shipped, you will receive a Shipping Notification email. 
    This email will provide you with tracking number to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order online by logging into the https://www.17track.net/en with your Shipping number.


    ESTIMATED SHIPPING:
    The estimated Shipping date is based on the selected shipping method.Shipping dates are based on business days and they do not include weekends and holidays. 
    Please note that special orders may have a longer processing and manufacturing time frame.