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Refund & Exchange

Dear friends

We are happy to serve all of you. We guarantee you a zero risk purchase in Benecharm Store.
If the product was broken on the shipping way. Please e-mail us with clear photos and we will ship a new one to you for free.
If the product is damaged (Artificial damage excepted) or faded in future. We will ship a new one to you at anytime! Lifetime warranty. Just e-mail us!
Since this product is a customized product. So individual products may vary due to production processes. If you want to cancel the order, please connect with us within 12 hours, and
those returns will incur a 50% restocking fee. If the order has been over 12 hours, we will be unable to cancel the order for you, because the factory will be producing your product.

At Benecharm we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item arrives damaged, incorrectly designed, please let us know immediately and we'll do our utmost to recreate it to your full satisfaction. To get in touch concerning a return or cancellation, please email us here.

Cancellations will be processed on the day we receive your cancellation request. The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.

Benecharm reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Care Representatives.